A fast‑growing holiday accommodation management company is seeking a hands‑on, physically fit, and highly organised Property Operations and Services Specialist to join their Queenstown team. With over 200 properties under management across Queenstown and Waiheke Island, Goodstays is looking for someone who thrives in a dynamic, seasonal environment where no two days are the same. If you enjoy moving between properties, taking pride in presentation, and solving problems on the go, this role offers the chance to be at the heart of guest satisfaction. You will manage property cleaning, inspections, maintenance, and guest communication, ensuring every home is ready to welcome visitors. This is a role for someone who is flexible, motivated, and ready to roll up their sleeves during peak seasons while helping with maintenance and projects during quieter periods.
Company Overview
Goodstays manages and leases a large portfolio of short‑ to medium‑term rental properties in Queenstown and Waiheke Island. Their mission is to create engaged guests through exceptional service and seamless operations. The team is dedicated to maintaining properties to the highest standards, working closely with owners, guests, and external contractors. With a focus on quality and efficiency, Goodstays has built a reputation for reliability in one of New Zealand’s most dynamic tourism markets.
Key Responsibilities
- Perform deep cleaning, property inspections, and maintenance tasks to ensure every property meets presentation and functionality standards.
- Manage linen and rubbish, conduct property reporting, and communicate with guests, owners, and the management team.
- Coordinate with external contractors to schedule servicing and inspections, working around guest arrivals and departures.
- During peak seasons (July–October and December–January), move across multiple properties daily, ensuring each is guest‑ready.
- Outside peak periods, assist with maintenance, servicing, and cleaning tasks to keep properties and the company vehicle fleet in top condition.
- Use independent judgment to prioritize tasks and adapt to changing schedules, often with short notice.
- Maintain a keen eye for detail and a positive, can‑do attitude, even under pressure.
Qualifications
- Experience in property management, cleaning, or a similar hands‑on service role is preferred.
- Ability to drive a manual light commercial vehicle; a full driver’s licence is required.
- Physically fit and able to handle the demands of moving between properties, carrying supplies, and performing manual tasks.
- Flexibility to work weekends, public holidays, and irregular hours; must live in Queenstown.
- Strong written and verbal English communication skills; additional languages are an advantage.
- Self‑motivated, organised, and able to multitask with minimal supervision.
Benefits and Perks
- Competitive hourly rate of $34–$39 per hour, with guaranteed minimum 30 hours per week.
- Overtime paid at time and a half for hours over 40 per week; public holidays at double time and a half.
- A varied, active role with plenty of work year‑round, especially during peak tourism seasons.
- Opportunity to work in a supportive, flexible environment where your contribution directly impacts guest experiences.
How to Apply
If you think you have what it takes to be part of the Goodstays guest service team, please contact the company via the details provided in the original listing. Applicants should be ready to demonstrate their practical skills, flexibility, and commitment to excellence. Join a team that values reliability, attention to detail, and a genuine passion for making guests feel at home. Apply today to become a key part of Queenstown’s thriving holiday accommodation scene. Your next adventure in property operations starts here.