Do you have a passion for serving your community and ensuring everyone receives compassionate, efficient care? The Norfolk Department of Public Health is seeking dedicated Office Services Specialists to be the welcoming face of our clinical services. In this vital role, you will ensure smooth clinic operations and contribute directly to patient satisfaction and reliable clinical care. If you are organized, empathetic, and ready to support public health, we encourage you to apply.
About the Role
The mission of the Norfolk Department of Public Health is to protect health and promote the well-being of all people in Norfolk. As an Office Services Specialist (Clinic), you play a key role in this mission by managing front-office operations, ensuring patients are welcomed and assisted with care and professionalism. Your work directly supports our goal of being a flagship health district that improves health outcomes for everyone we serve.
Your Key Responsibilities
You will be the central point of contact for patients, managing the administrative flow of our clinics.
- Greet patients, manage check-in and check-out procedures, and provide excellent customer service.
- Answer phone calls, schedule appointments, and manage provider calendars efficiently.
- Interview patients to determine eligibility for services and ensure all necessary forms are completed accurately.
- Verify patient medical histories and insurance information, entering and updating data in electronic health record (EHR) systems.
- Process payments, handle basic financial transactions, and refer patients to financial counseling resources as needed.
- Maintain strict patient confidentiality in compliance with HIPAA regulations.
- Coordinate communications between patients, providers, and other departments.
- Provide coverage for community health outreach activities such as flu-shot clinics and health screenings.
Minimum Qualifications
We are looking for candidates with a strong foundation in office administration and a heart for service.
- General knowledge of office principles and practices.
- Working knowledge of word processing and spreadsheet software (e.g., Microsoft Office).
- Ability to interpret and follow established procedures and communicate effectively.
- Skill in operating standard office equipment.
- Additional considerations that strengthen an application:
- Experience in a medical office setting or patient registration.
- Knowledge of patient confidentiality (HIPAA) protocols.
- Bilingual proficiency in English and Spanish is highly desirable.
Employment Details
This is a state role with a competitive benefits package and a clear mission.
- Position: Office Services Specialist (Clinic) #02504
- Hiring Range: $37,000 – $43,500 annually (Pay Band 2).
- Location: Norfolk Health District, Virginia.
- Employment Type: Full-time, state position with the Virginia Department of Health.
- Benefits: Comprehensive state benefits package including health insurance, retirement, and paid leave.
- Culture: An inclusive, equal opportunity employer that values veterans and individuals with disabilities.
How to Apply
Applications must be submitted online through the Virginia state jobs portal.
VDH accepts only on-line applications. Faxed, mailed, or emailed applications will not be considered. Ensure your application-resume includes all relevant work history. Employment is contingent upon satisfactory completion of background checks. For questions [email protected].
The Commonwealth encourages individuals with disabilities and veterans to apply. We thank all applicants for their interest in serving the Norfolk community.