Our client, a top-ranking security and facilities agency with over three decades of experience, is seeking an experienced Cleaning Operations Supervisor. This is a key leadership role where you will manage a team of 22 cleaners, coordinate daily deployments, and ensure the highest standards of service delivery across multiple sites. If you have a strong supervisory background, exceptional organizational skills, and thrive in a dynamic environment, this role offers a comprehensive compensation package and the chance to grow with an industry leader.
Company Overview
Our client is a premier security and facilities agency with 34 years of trusted service in Singapore, managing over 100 security and maintenance assignments island-wide. They are committed to quality, reliability, and innovation, aiming to be the go-to partner for comprehensive security and facility solutions. By joining their team, you become part of an established organisation that values leadership, operational excellence, and long-term career development.
Key Responsibilities
You will be the operational lead, ensuring seamless and efficient cleaning services across all assigned contracts.
- Supervise, lead, and coordinate a team of 22 cleaners, providing daily direction, training, support, and performance management.
- Plan, create, and maintain detailed deployment schedules to ensure optimal coverage across all client sites.
- Manage daily attendance, arrange for replacements at short notice, and handle all timesheet and payroll coordination.
- Professionally manage customer feedback and complaints, ensuring swift resolution and service recovery.
- Oversee inventory management, including the ordering and distribution of cleaning supplies and equipment.
- Transport cleaners to various job sites as required and manage logistics.
Qualifications
This senior role requires a proven leader with specific experience and skills.
- Minimum 5 years of experience in a supervisory role within cleaning operations or a related facility services field.
- Strong leadership, people management, and organizational skills.
- Ability to think on your feet and respond quickly to emergencies, staffing issues, or schedule changes.
- A valid driver’s licence is required.
- Bilingual proficiency in English and Mandarin is highly preferred to effectively communicate with a diverse team and clientele.
- Proficient in basic IT systems for scheduling and reporting.
Benefits and Perks
This role comes with an exceptional employment package befitting a managerial position.
- Attractive Salary: A competitive monthly salary ranging from SGD 3,000 to SGD 3,300.
- Generous Bonuses: Annual Performance Bonus and a Summer Bonus in August (averaging one month’s salary each), plus AWS (13th month bonus).
- Comprehensive Leave: 14 days annual leave in the first year, increasing by 1 day each year up to a maximum of 28 days.
- Full Support Provided: A company vehicle is provided for work use (with petrol/ERP reimbursement if using a personal car), plus a company laptop and mobile phone.
- A permanent role with an established industry leader offering clear career progression.
- Company medical insurance and standard working hours (9 AM – 5:30 PM, Monday-Friday).
How to Apply
If you are a seasoned cleaning operations supervisor with the required experience and leadership skills, we encourage you to apply.
To submit your application for this pivotal supervisory role, please apply via Indeed, Jobstreet, or any of the other platforms listed in the original job posting, referencing the job title and location.
This is a prime opportunity to advance your career with a respected agency in Singapore.