Are you a hands-on leader with a passion for building a thriving, inclusive, and community-focused business? We are seeking an experienced Operations Manager to plan, organize, and direct our daily activities. This role is for a proactive individual who excels at team leadership, customer service, and creating efficient systems. If you are dedicated to fostering a welcoming environment for all and want to lead a business that makes a positive impact, we invite you to bring your expertise to our team.
Company Overview
We are a growing and dynamic -Restaurant-Café-Retail Food Service Establishment- deeply committed to our community and our people. We believe that success comes from a team that feels valued, respected, and empowered. As a recognized employer participating in numerous government and community support programs, we are actively building a workplace that is accessible, diverse, and inclusive for everyone, including persons with disabilities, newcomers, Indigenous peoples, visible minorities, and youth.
Key Responsibilities
You will be the driving force behind our daily success, with a wide range of duties including:
- Planning, organizing, and evaluating all daily operations to ensure smooth and efficient service.
- Training, coaching, and mentoring staff to deliver excellent customer service and follow operational procedures.
- Developing the services we offer and implementing clear, effective systems for the team to follow.
- Managing financial duties such as balancing cash, completing reports, and costing products and services.
- Organizing and maintaining inventory levels and negotiating supply agreements with vendors.
- Ensuring strict adherence to all health, safety, and sanitation regulations.
- Addressing customer feedback and concerns promptly and professionally to ensure satisfaction.
- Providing direct, attentive customer service and leading by example on the floor.
Qualifications
The ideal leader for our team will possess:
- A Secondary School Graduation Certificate or equivalent management experience.
- 2 to 3 years of proven experience in an operations management or supervisory role, preferably in food service or retail.
- Strong financial acumen with experience in cash handling, reporting, and inventory cost control.
- Excellent leadership and interpersonal skills with a genuine talent for training and developing staff.
- A deep commitment to inclusivity, diversity, and creating a supportive work environment for all.
- Outstanding problem-solving abilities and a customer-focused mindset.
- Knowledge of health and safety regulations is essential.
- Flexibility to work various hours as needed.
Benefits and Perks
We are committed to supporting our team leader with a comprehensive package:
- A competitive salary 14$ and opportunities for growth within our expanding business.
- A full health care plan, including dental coverage.
- A flexible hours schedule to support work-life balance.
- The profound satisfaction of leading a team within a company that champions social responsibility and inclusivity.
- Extensive opportunities for professional development and mentorship.
- A truly welcoming, diverse, and supportive workplace culture.
How to Apply
If you are a leader who believes in the power of an inclusive workplace and are ready to take on this rewarding challenge, we encourage you to apply. We welcome applications from all qualified individuals and do not require Canadian work experience.
Please send your resume and a cover letter detailing your leadership philosophy and relevant experience to [Email Address] with the subject line “Operations Manager Application”.
We are an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted. We look forward to learning how you can help lead our team and our mission forward.
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